Versaterm CommunityConnect (formerly SPIDR Tech)
Sustainable Community Engagement
Your relationship with your community begins with your customers. Build trust and optimize your operations with our automated customer service platform designed for public safety.
Build Community Trust with Rapid Deployment
Update 9-1-1 callers, reporting parties and victims automatically with customizable text messages and emails triggered by your RMS and CAD data.
Easy Customizable and Automated Communications
Customize your message text and questions, schedule when they are sent and maintain complete control over which CAD calls and crimes trigger automated messages.
Enhance Public Perception and Identify Improvement Areas
Allow community members to opt-in to receive important messages and surveys, see survey responses on a dashboard and analyze by filtering the raw data.
How Does Versaterm CommunityConnect Work?
Our CJIS-compliant platform helps integrate, automate, streamline agency communications and focus on victim care
Patrol Function
Frees up emergency lines by keeping callers in the loop and providing an immediate response. Automatically send text messages to your reporting parties and 911 callers, keeping them updated on the status of their call.
Acknowledge your callers
Once an event is generated in your CAD, automatically send a text message to the caller, acknowledging the call and providing them with additional information and resources.
Inform your caller of delays
If an event is waiting in your CAD for a long time, automatically send a text message to the caller, informing them and apologizing for the delay.
Close the loop
Once an event is cleared, automatically send a text to the caller, asking them for feedback on their interaction.
Investigations Function
Once an officer submits a crime report, you can automatically begin sending follow-up emails and text messages to your crime victims to keep them informed as the investigation progresses.
Acknowledge your crime victims
Once a crime report has been submitted, automatically send an email and/or text message to victims to ensure they have the information they need and understand the next steps.
Update your crime victims
If a case is updated, automatically send emails and text messages to victims. This includes detective assignments, case dispositions and any other updates in your RMS and case management systems.
Close the loop
If an arrest is made, automatically send emails and text messages to victims. Ensure victims are notified of court proceedings immediately.
Insights Function
Gather consistent, quantifiable feedback from the community members you interact with. Turn this feedback into actionable insights, and always know where you stand. Automatically send short, mobile-friendly surveys after a victim or 911 caller interacts with your agency.
Fully automated: Surveys are triggered by RMS and CAD data.
Customizable: Ask the questions that matter most to you and your community.
Free analysis: Receive frequent reports that show trends based on variables such as location, officer, crime type and more.
High Response Rate: Mobile-friendly surveys sent at optimal times through our platform directly to those who have interacted with your agency.
Chief (Ret.) Jeff Halstead,
Fort Worth Police Department, TX
Versaterm CommunityConnect (formerly SPIDR Tech) helps public safety agencies go from behind-the-curve to industry leaders when it comes to customer service.
Chief John Peters,
Grover Beach Police Department, CA
Versaterm CommunityConnect (formerly SPIDR Tech) not only saved us tens of thousands of dollars, but also thousands of hours of manpower. And we’re providing our community with customer service that we couldn’t have provided before.
Lt. Ryan Coe,
Tustin Police Department
The most useful tool we have seen thus far is the overwhelming feedback our community members have given to our officers and dispatchers. I find us frequently placing commendations into our employees.
Features and Benefits
Versaterm CommunityConnect supports your communications and investigation workflows, connecting with your existing CAD, RMS, or CMS data to automate 9-1-1 caller, reporting party and crime victim updates
Smart Control
Easy customization lets you determine which calls and incident types generate an automated message, when it’s sent and what questions are asked.
Built-in Analysis
Review trends based on variables such as location, officer, crime type and more to enable proper resourcing.
Community Feedback Board
Easily gather feedback from the community to recognize staff for exemplary service to boost morale or guide constructive training conversations.
Multilingual Capability
Provide translations for languages represented within your community.
Multiple Role Support
Ensure the entire report-to-clearance process works for all parties, from patrol to investigators, leadership to community members.
Mobile-friendly Feedback Surveys
Gain insight into your community with quick, mobile-friendly surveys sent automatically to crime victims, 9-1-1 callers and reporting parties. These surveys tend to have a higher response rate than traditional annual follow-ups.
Versaterm CommunityConnect for Prosecutors
This offering of the Versaterm CommunityConnect platform provides the Prosecutor function and Insights function for District Attorneys, States Attorneys or Prosecutor’s Offices. This solution will interface directly with the agency’s Case Management System (CMS).
Keep Victims and Reporting Parties Informed
Proactively send automated, contextual text messages and email updates to victims of crime, or other involved court parties.
Customizable Feedback Surveys
This function is paired with the Insights function to provide the victims of crime, or other involved parties with an opportunity to provide timely feedback regarding their experience as it pertains to their case.
Easily to Configure and Deploy
Each type of message may be enabled or disabled according to the needs of the agency.